Kraft products are covered under a limited warranty of 1 year from the date of purchase. This warranty applies to manufacturing defects in materials or workmanship under normal, intended household use.
Frequently Asked Questions | Kraft Houseware
Warranty Policy
At Kraft, we take pride in crafting durable, thoughtfully designed kitchen products that stand the test of time. Each item is built to elevate your cooking and serving experience—and we stand behind our quality.
Limited Warranty Coverage
What's covered:
- Defects in materials or craftsmanship
- Issues arising from normal household usage (e.g. non-stick coating peeling prematurely, handles coming loose, etc.)
- Replacement of defective parts or full product (at our discretion)
What's not covered:
- Damage due to misuse, abuse, or improper care
- Commercial or industrial use
- Normal wear and tear (e.g. discoloration, minor scratches)
- Accidental damage, breakage, or stains
- Modifications or repairs not performed by Kraft
How to Claim Your Warranty
If you believe your product qualifies for a warranty claim:
- Contact our support team at [support@kraftkitchen.in] with the following:
- Proof of purchase (receipt or order confirmation)
- Clear photos of the issue
- Brief description of the problem
- Our team will assess your claim and respond within 3–5 business days.
- If approved, we'll guide you through the replacement or repair process.
Additional Information
- The warranty is non-transferable and valid only for the original purchaser.
- Kraft reserves the right to offer a replacement or store credit if the original product is no longer available.
- Shipping costs related to warranty claims may be the responsibility of the customer unless otherwise stated.